SIRXSLS001 Sell to the retail customer - Nationally Accredited

This unit describes the performance outcomes, skills and knowledge required to deliver quality customer service and sell to retail customers.

It requires the ability to determine customer needs, match products and services to their needs, and facilitate a sale.

This unit applies to all retail sectors and business sizes from large format stores to small independents. It applies to retail personnel at all levels who play a role in engaging with customers with the purpose of selling.

No prerequisites are required to enrol in or complete this course.

• Basic Language, literacy and numeracy skills in English (LLN)
• Victorian Student Number (VSN) – Victoria only
• Unique Student Identifier (USI) – Australia wide
• Access to a functional pc or tablet device with video recording capabilities, internet access and Chrome internet browser.

Unique Student Identifier (USI) – Australia wide:

A USI is a reference number made up of numbers and letters. It creates a secure
online record of your nationally recognised training that you can access
anytime and anywhere, and it’s yours for life.

To receive a Statement of Attainment when completing your
course, you will need to give us a copy your USI number. Creating a USI is
free.

To obtain this USI if you don’t already have one please
follow the link below: http://www.usi.gov.au

The course covers the theory and practice associated with:

• Establish customer needs.
• Provide advice on products and services.
• Facilitate the sale of products and services.

Online: self paced, approximately 72 hours. 3 months course access online.

Online Learning

Flexible, self-paced learning that allows you to study from anywhere, at any time.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

• interact with four different retail customers to initiate and close the sale of different retail products or services
• demonstrate the following during the above customer interactions:
  - appropriate communication
  - establishment and clarification of customer needs, wants and expectations
  - product and/or service knowledge
  - appropriate sales approach to sell benefits and features of products and/or services
  overcome objections and close sales
  - upsell and/or cross sell additional products and/or services that complement the sale
  - promotion of customer loyalty and repeat sales

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