Frequently Asked Questions

Assessment

I am experiencing difficulty submitting my assessment tasks. What do I do?

If you are experiencing technical difficulties, you can:

  • Ensure that you are using a reliable internet connection.
  • Ensure that your video is not too large.
  • Ensure that your video is the format that the assessment has requested.
  • Ensure that you are using Chrome Internet Browser.

Please contact our support team if you are still experiencing issues.

Certification

Do I need to update?

There is usually no need to update certificates unless regulations change, or you wish to upskill and update for personal/business reasons.

Does my certificate have an expiration date?

No. Your certificate does not have an expiration date.

However, from time to time training courses and industry requirements can
change. If this happens, you may choose to complete updated training to make
sure your skills and knowledge stay current.

How do I arrange a printed copy of my certificate?

Printed certificates are only available on request, as since covid, it is safest/easiest and quickest to receive these via email - You can then print these and laminate as you wish.

What is a Certificate of Attendance?

A Statement of Attendance states that you have attended the course and completed the training but does not give you the Nationally recognised unit code.

What is a Statement of Attainment?

Statements of Attainment are documents (like a certificate) that show the units of competency that a student completes as part of a nationally recognised course.

Where is my Certificate?

If you are completed and awaiting a certificate, you can always contact our main office to ask for the process. Final marking of work can take 4 - 7 business days, and then the certificate itself takes a few days to issue officially. Please be aware we do not issue or mark work over weekends usually.

Courses

Can I complete my Masters in Body Piercing?

You will be required to have a minimum of 2 years’ experience in the Piercing industry, and have your HLTINF005 in infection control to complete the Masters course. Please contact head office to see if you are eligible for this course.

I am under 18 years of age. Can I still complete a course in Body Piercing?

You can undertake our Upper body Piercing course and SHBBINF002 in Infection control if you are from 16 years of age to get your foot in the industry door.

I don't have any previous training or experience in Body Piercing. What course should I enrol in?

Our most popular course for beginners is our Specialist Piercing course. This covers all basics you need to know, contains an essential infection control unit of competency and also includes the most bang for your buck! This opens up doors in the piercing world for you to step into your own business or become an essential part of another established one.

I'd love to complete a Tattoo Apprenticeship. Is this a course you offer?

EZE training only offers courses in Cosmetic Tattoo.
We do offer the essential HLTINF005 Infection control for new tattooists. This will help you learn about the skin penetration industry and mean you can tattoo interstate and move shops and keep these qualifications without any massive hurdles.

What is an Accredited course?

An accredited course is nationally recognised
across Australia. It meets government training standards and, once completed,
you'll receive a nationally recognised qualification or Statement of Attainment
(where applicable).

What is an industry short course?

An industry short course is designed to teach practical skills for a specific industry. These courses are not nationally recognised, but you'll receive a Certificate of Completion once you've successfully finished the course.



What is the difference between Upper Body Piercing and Professional Body Piercing courses?

The main difference is The Upper Piercing course can be enrolled in from 16 years old - and covers mainly facial piercings, with theory and knowledge for other piercings as well. This is a popular add on to people working in Beauty or Hairdressing - who wish to offer piercing as a service in the future.

The Specialist Body Piercing course is our beginner’s course, for those who wish to solely focus on piercing - this contains all basic knowledge and history and is a deeper dive into piercing. This contains in depth theory about tongue and dermal/ implant base piercings which the upper body does not.

Trainer Fee

Trainer Fee's only apply to Cosmetic Tattoo Practical Classes and one on one Body Piercing Training



How long do I have to complete my course?

Most of our online courses allow up to 6 months for completion (unless otherwise stated on the course page). You can omplete your training at your own pace during this time.



Can I study at my own pace?

Yes. Our online courses are self-paced, so you can study whenever it suits you. You can log in as often as you like during your course access period.

What happens if I don't finish my course in time?

If you don't complete your course within the allowed timeframe, please contact us. Depending on your course and circumstances, extension or reactivation options may be available.

Do you offer Recognition of Prior Learning (RPL)?

If you already have industry experience but
don't hold the qualification, you may be eligible for Recognition of Prior
Learning (RPL). Contact our team to discuss your experience and whether RPL is
right for you.

Accessing Your Course Resources

If you would like to revisit any of the resources provided throughout your course, you can access them at any time through your student portal.

Simply log in, open your course and navigate to the Resources section, where you will find the available video and document resources provided as part of your training.

eLearning

How do I access the eLearning Portal?

The link to our eLearning Portal is located under the 'Resources' tab on our main menu. You can also access the link here.

Why is my face being recorded when logged in to the eLearning Portal?

To assist in identifying that the student is completing their own online work, you will be required to have a functional camera so we can confirm your identity.

Existing Students

I am not able to access an autoclave for my training. What can I do?

You will not require to have an autoclave present when answering questions in relation to autoclaving. Students are required provide explanation not demonstration when completing these tasks.

I am ready to book in for the practical component of my training. How do I do this?

Please contact our staff at head office to book your practical times.

Payments

How do I obtain a student loan?

We are partnered with a third-party learner funding company, TLC/EDUPAY, that offers student loans.

Zippay also offers 6 months interest fee loans. You can borrow the full amount and get started straight away.

Find out more here.

How do I set up a payment plan?

We offer flexible payment options through Zip Pay and Afterpay as payment plan options.

Click here for more information about our payment options.

I have paid for my course but records show that I have money owing. What do I do?

Please contact head office if payment is not showing on your account.

Trainer Fee’s

An additional trainer fee of $1,500 applies to all students participating
in face-to-face training outside Queensland.

This fee is non refundable