Refund policy

All Accredited and Non-Accredited Course Fees and Charges

All fees and charges for Accredited and Non-Accredited courses are clearly outlined during the enrolment process.

These charges are detailed in:

  • The Enrolment Form
  • The EZE Training website (course-specific)
  • The Student Handbook

Students are responsible for reading and understanding these fees before enrolling.

Cancellations and Withdrawals. Students may withdraw from or cancel a course at any time. However, unless the student is eligible for a refund under the terms below, any unpaid fees remain due and must be paid within 14 days of cancellation or withdrawal.

Reason

Refund Amount
Special circumstances including serious illness, death or emergency. At the discretion of Eze Training

Eze Training Course Cancellation Notice

Please note, this does not include rescheduled classes due to low numbers or unforeseen circumstances.

 Full amount paid
Eze Training ceases to operate  prior to completion of the course. Full amount paid


Administration Fee

If a refund is approved, a non-refundable Administration Fee of $250 will be deducted from the refunded amount.

Refund Exclusions

EZE Training is not liable to refund fees if a course is postponed, interrupted, or cancelled due to events beyond its reasonable control, including but not limited to:

  • Changes in government regulations
  • Power shortages or blackouts
  • Industrial actions, strikes, or disputes
  • War or hostilities
  • Epidemics, pandemics, or outbreaks of disease
  • Severe weather events
  • Acts of God or other unforeseeable circumstances

Limitation of Liability and Refund Cap

Under no circumstances will EZE Training be required to refund any amount exceeding the fees actually paid by the student. To the extent permitted by law, EZE Training excludes liability for any indirect, consequential, or special losses incurred by a student. Where liability cannot be excluded, it is limited to either:

  • Re-supplying the course, or
  • Covering the cost of re-supply, at EZE Training’s discretion.

Trainer Fees for Face-to-Face Training - For Cosmetic Tattoo Courses Only

For students attending face-to-face training outside Queensland, an additional Trainer Fee of $1,500 applies.

This fee is non-refundable.

Refund Applications

To apply for a refund, the student must submit a written request within 14 days of cancellation or withdrawal.

How to Apply for a Refund

Applications must be submitted by email to the CEO within 14 days of the withdrawal/cancellation date. Email this through to info@ezetraining.com.au

Required Information

  • Full Name
  • Contact details (phone, email, home address)
  • Course name
  • Course date
  • Reason for the refund request
  • Supporting evidence (if applicable)

Refunds are typically processed within 14 business days of approval. Processing may be delayed if the application is incorrect or incomplete.