BSBOPS404 – Implement customer service strategies - Nationally Accredited

BSBOPS404 – Implement Customer Service Strategies is a nationally recognised unit designed to develop skills in creating, implementing and improving customer service strategies.

Completed online and self-paced, this unit helps professionals deliver better customer experiences and build stronger client relationships.

No prerequisites are required to enrol in or complete this course.

• Basic Language, literacy and numeracy skills in English (LLN)
• Victorian Student Number (VSN) – Victoria only
• Unique Student Identifier (USI) – Australia wide
• Access to a functional pc or tablet device with video recording capabilities, internet access and Chrome internet browser.

Unique Student Identifier (USI) – Australia wide:

A USI is a reference number made up of numbers and letters. It creates a secure
online record of your nationally recognised training that you can access
anytime and anywhere, and it’s yours for life.

To receive a Statement of Attainment when completing your
course, you will need to give us a copy your USI number. Creating a USI is
free.

To obtain this USI if you don’t already have one please
follow the link below: http://www.usi.gov.au

• Customer communication techniques principles of customer service
• sources of verified client information
• techniques for identifying customer needs and reviewing customer satisfaction
• organisational business structure, products and services related to customer service
• techniques for drawing insights from verifiable evidence to develop recommendations and conclusions
• product and service standards and best practice models.

Online: self paced, approximately 72 hours. 6 months course access online.

Online Learning - 6 Month Access

Flexible, self-paced learning that allows you to study from anywhere, at any
time.

Select the payment option that best suits you during
checkout. We also offer flexible payment options through Zip Pay and Afterpay.

Click here for more information about our payment
options.

Our support staff are available to students and potential students who require support during office hours via email or phone.

Process your payment by completing the checkout process.
Once payment is received you will receive more information from our training team!

Please Note:

Our business hours are Monday to Friday, 9am – 5pm (AEST).

If you enrol or place an order outside of these hours, don’t worry — we’ve received it! You’ll receive your confirmation and next steps on the following business day.

Thank you for your patience